Job Opening ~ Resource Support Staff

JOB DESCRIPTION
(Full-time or Part-time)

Overall responsibility: The Resource Support Staff will comprise 1 Full Time Equivalent position (but can be filled by multiple employees) and is responsible for answering phone calls and emails to NDSC, answering questions of constituents, parents, and others who have reached by phone, email, or social media.

Full-time Staff Position, Includes Health Benefits, $41,600 Based on Experience.
Part-time Staff Position, $20/hour Based on Experience

Position will report to Affiliate and Family Engagement Director (in interim, reports to Executive Director or other assigned staff) .

Ideally this position is filled by someone with direct experience with Down syndrome (a parent, a sibling, a caregiver, etc.) priority will be given to applicants that have a direct connection within the community.

Answer phone calls to NDSC via online app

  • Serve as main point of contact for phone calls to NDSC
  • Answer resource related questions based on personal knowledge or research
  • Coordinate with the Communications team and other staff to respond to requests and questions
  • Direct correspondence to the appropriate staff as needed
  • Respond to NDSC Voicemail and callers when questions cannot be initially answered

Monitor Social Media for questions, comments, and engagement

  • Track all social media platforms for NDSC
  • Regularly check messages and respond to outreach to NDSC
  • Coordinate with the Communications team and other staff to respond to requests and comments
  • Direct correspondence to the appropriate staff as needed

Track Info@ndsccenter.org email and answer website inquiries

  • Open emails directed to info@ndsccenter.org, answering appropriate inquires
  • Direct emails intended to other staff accordingly
  • Open all website correspondences and inquiries, answering appropriate inquiries
  • Direct correspondences and inquiries to other staff accordingly

To apply please send a resume and cover letter to Jordan Kough at jordan@ndsccenter.org.